Privacy Policy
What we collect, how we use it and the choices you have.
Effective November 1, 2026
1Who we are
Five Star Profile is a Google reputation service, done for you, for local businesses, based in Pittsburgh, PA, USA. In this policy, “we” and “us” mean Five Star Profile, and “you” means anyone who visits fivestarprofile.com or uses our service.
Questions about privacy? Email hello@fivestarprofile.com.
2What we collect
Information you send us
- Free grade form: your name, business name, email, town and, if you add it, the link to your Google listing.
- Signup request form: your name, business name, email, the plan you pick and any note you add.
- Setup form: your business name, your name, email, Google listing link, the email where customer replies should go, your business mailing address, whether you want review requests sent from your own company email address, how you will send us your customers’ details (and the job software you use, if any), whether you already send review requests from another app, how you want replies to sound and be signed, anything replies should never say, any add ons you pick, the names and emails of team members who can send jobs, and a reference to your Stripe checkout so we can match your setup to your plan.
- Photo upload page: your business name, email, notes about the job, the photos you upload and, if you add them, your customer’s name and email.
- Emails you send us, including messages to our support address and the job emails and photos you send to our Job Photos address, jobs@fivestarprofile.com.
Job details and your customers’ information
After each job, clients email us job photos and their customer’s name and email, or send them through our photo upload page, so we can post the job and ask that customer for a review. See Your customers’ information for how we handle it.
Google Business Profile data
When you add us as a manager on your Google Business Profile, we can see and work with what is on it: reviews and reviewer names, replies, posts, photos, business details and the performance numbers Google shows owners. You can remove our access in Google at any time.
Payments
Payments are handled by Stripe. We never see or store your full card number. Stripe shares basic billing details with us, such as your name, email, plan and payment status. Stripe’s checkout pages are run by Stripe under its own privacy policy.
Website data
We use the Meta Pixel, a small piece of code from Meta (the company behind Facebook and Instagram), to measure how our ads perform and to show our ads to people who may be interested. It tells Meta when someone views a page, sends one of our forms or starts signing up. We do not send your form answers to Meta. Meta may collect information about your browsing, such as your IP address, browser and the pages you visit, using cookies and similar tools, and uses it as described in Meta’s Privacy Policy. We do not use other analytics tools. If you tick “Remember my business name and email” on our photo upload page, your browser saves those two details on your device only. Our host, Netlify, keeps standard server logs, such as IP address, browser type and pages requested, to run and protect the site. Links to other sites, such as Google, are covered by those sites’ own policies.
3How we use it
- To prepare and email your free Google profile grade. For it we look at public Google Maps information about your business and nearby businesses, including where your business shows up in Google Maps searches around your area.
- To deliver the service: answering reviews, posting your jobs on Google, cleaning up older reviews and sending your monthly report.
- To send review request emails to your customers on your behalf.
- To make posts for your Google Business Profile from the job photos you send us. We may crop, straighten or brighten them. We do not use your photos in our own ads or marketing without your permission.
- To answer your questions and give support.
- To set up billing and manage your plan.
- To measure how our ads perform and show them to people who may be interested.
- To keep our site and service secure and working well.
We only email you about your grade, your account and our service. You can opt out of anything that is not about your account at any time.
4Your customers’ information
We receive your customers’ names and emails only from you, our client, and use them for one thing only: sending review requests on your behalf.
- Review requests go out by email under your name and business name, from our sending address unless you ask us to use your own company email address. When a customer replies, it goes to the email you chose at setup.
- We contact your customers by email only, never by text message.
- Each customer gets one review request email and at most one reminder. We ask every customer, not only the ones likely to be happy.
- Every email includes an unsubscribe link and your business mailing address. Once a customer opts out, we do not email them again.
- We never use your customers’ information for our own marketing, and we never sell it or share it with other businesses.
- You confirm that you have done work for the customers you send us and are allowed to share their contact details with us for this purpose.
If you are a customer who got one of these emails and want your information removed, email us and we will delete it.
6How long we keep it
- We keep client information while your account is active.
- When you cancel, you can remove our manager access in Google at any time, or ask us to step off. If you ask us to delete your information and your customers’ information, we do it within 30 days of your request.
- Replies and posts already published on your Google profile belong to your profile and stay there unless you remove them.
- If you ask for a free grade and do not sign up, we keep your request only as long as it is useful to follow up, and delete it any time you ask.
- We keep billing records as long as tax and accounting rules require.
7Security
Our site runs on HTTPS. Access to client accounts and data is limited to the people who do the work, and we use secure, widely used providers for hosting, payments and email. We never ask for your Google password, because adding us as a manager means you never have to share it. No system is perfect, but we work hard to keep your information safe, and if a problem affects your information we will tell you as the law requires.
8Your choices and rights
- Access, correct or delete: email hello@fivestarprofile.com and we will respond within 30 days.
- Opt out of emails: unsubscribe from any email we send, or just reply and ask.
- Opt out of ad tracking: change your ad settings in Facebook or Instagram (Settings, then Accounts Center, then Ad preferences), block or clear cookies in your browser settings, or use your browser’s tracking protection.
- Remove our access: remove us as a manager in your Google Business Profile at any time.
We do not sell your personal information for money. Some state privacy laws, such as California’s, may treat our use of the Meta Pixel as “sharing” for targeted advertising. You can opt out with the ad tracking options above, or email us. California residents and others with similar privacy rights can use any of the options above, and we will not treat you differently for using them.
9Age requirement
Our site and service are for business owners and adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have, we delete it. If you think someone under 18 has sent us information, email us.
10Changes to this policy
If we change this policy, we will update it on this page and change the effective date above. If a change is important, we will also email active clients.
11Contact us
Five Star Profile
Pittsburgh, PA, USA
hello@fivestarprofile.com